FAQ

FAQ
This clause is intended to clarify the principles, responsibilities and solutions for various problems encountered by users when using the MELATTADDESE LLC clothing and apparel sales website (hereinafter referred to as “this website”). Users who use the services of this website are deemed to agree to abide by the contents of this clause.

Product Problems
Product Quality Problems:
If the clothing or apparel received by the user has quality problems such as damage, stains, odor, fabric defects, etc., the user should submit problem feedback through the website order page within 7 natural days after receiving the goods, and upload clear product problem photos or videos as proof. After verification, we will provide return, exchange or partial refund services according to user needs. If the product is damaged due to improper storage or use by the user, this clause does not apply.
Product description does not match the actual product
If there is a serious difference between the actual style, color, size, material, etc. of the product and the website description, the user can initiate problem feedback within 7 natural days after signing for the product. We will review and approve it within 24-48 hours, and handle the return and refund for the user, and bear the round-trip shipping costs.
Order issues
Cancellation of order:
After the user submits the order, before the goods are shipped, the user can cancel the order on the order page; if the goods have been shipped, the user needs to contact customer service to cancel the order, and we will try our best to intercept the logistics. If the interception fails, the user needs to handle the return process by himself. After the order is successfully canceled, the payment will be returned within 1-3 working days.
Incorrect order information
After the user places an order, if the delivery address, contact information, product specifications and other information are incorrect, the user should contact customer service immediately to modify it. If the order has entered the shipping process and cannot be modified, the user shall bear the additional costs caused by incorrect information.
Service issues
Untimely response from customer service
If the user contacts customer service during normal service hours and does not receive a reply within 30 minutes, he can feedback the problem again through other contact methods (such as email), and indicate the first contact time and problem description. We will check the quality of customer service and solve the user’s problem as soon as possible.
V. Other issues
Website technical failure
If the user cannot browse products, place orders, pay, etc. due to system failure, network attack, server abnormality, etc., we will fix the problem as soon as possible and publish the failure description on the website homepage or bulletin board. If the user suffers losses as a result, we will provide reasonable compensation based on the actual situation.
Policy understanding differences
If the user has a different understanding of the relevant policies of this website (such as refund policy, privacy policy, etc.), you can contact customer service for consultation. We will explain to the user in writing. If the user still has objections, it can be resolved through legal means.
This clause has the same effect as other policies and agreements of this website. MELATTADDESE LLC. has the right to modify this clause according to actual circumstances, and the modified clause will be published on the website. If the user has any questions or suggestions about this clause, you can contact us through the customer service channel at any time.